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Return Policy

We accept unused products purchased exclusively from www.iamundercover.com within 15 days from the date of purchase.

If for any reason you are not satisfied with the Undercover products, please follow our return process. Undercover reserves the right to refuse the return of products that are not returned in accordance with our return process:

All products must be returned to us unused, along with all packaging and original receipts.

Packages must be returned to the Undercover store in Casco Antiguo. But first, follow these steps:

 

  1. Send us an email to sales@undercover.com.pa including your invoice number and the reason for the return or exchange. If you decide to exchange, indicate the details of the replacement style and / or color and / or size. Remember to include your contact information in case we need to get in touch with you.
  2. Once you have received a response from us confirming your request, proceed to take your product to the Undercover store in Casco Antiguo.
  3. The return will be processed in approximately 3-5 business days.

 

If the payment method has already been charged for an order that is then modified or canceled, Undercover will reimburse you for the amount of the incorrect price back to your original payment method. We apologize for any inconvenience this may cause you.