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Faq & Help

Ofrecemos aquí respuestas a una selección de preguntas más frecuentes planteadas por nuestros clientes.
¿What's Undercover?

Proudly Panamanian brand that dares to innovate completely the world of rain boots, creating unique designs that tell a story, original, comfortable and with great styles.

On our site you will also find products that complement your boots on rainy days, as well as our Summer and Comfort line, all from one page!

¿How to buy on Undercover?

Buying is very easy and safe. Here we provide some important information that can help you when making your purchase.

Remember that we can also clear your doubts by following the steps in How to Buy? at the top of the site or you can also write to our email info@iamundercover.com

First, we will find the correct size that corresponds to you so we recommend you measure yourself.

Then let’s follow the steps to find the product you’re looking for:

  • You will be able to find your products in our store at the top of the site.
  • On the left side of the results page, you will be able to choose the category you are looking for and you will be able to filter the products through the price parameter.
  • Click on the photo of the product you like to access the details.
  • If you want to buy it, choose the size and add it to your shopping cart.
  • After adding a product to the shopping cart, it is possible to continue buying and adding other products.
  • Once you have chosen all the products you want to buy.
  • Finally, it is time to complete the purchase and wait for the arrival of your product.
Is it safe to buy in Undercover?

Buying in Undercover is convenient, easy and safe. We work with the highest security standards and all the information entered on our site is kept strictly confidential.

The Site is permanently subject to real-time assessments of potential vulnerabilities.

WHAT DATA DO WE REQUEST?

We only ask you to enter necessary information for the payment and shipping of your purchase.

Important: Undercover does NOT keep your credit card information.

Types of Delivery

For National Delivery in Panama you have 2 options to choose from when selecting the delivery of your products:

  1. Delivery in our store: Casco Antiguo, Avenida A, entre Calle 4ta y 5ta, Local 4-46, Ciudad de Panamá, Teléfono: +507  2096606
  2. Delivery by physical mail nationwide with payment order to destination.

For International Delivery, we have the integrated service of DHL Express, specialist in international shipments, providing the tracking tool that covers all your shipping needs for your product.

Returns & Exchanges

To carry out the Change or Return process, you must take into account the following conditions:

All products must be returned to us without use.

Include all packaging and original receipts.

Products that will be subject to change or refund will be those purchased exclusively at www.iamundercover.com within 15 days from the date of purchase.

Undercover reserves the right to refuse the exchange or return of products that do not comply with the steps indicated below:

  1. Send us an email to sales@iamundercover.com including your invoice number and the reason for the return or exchange, indicating the replacement details (model and / or size). Also include your contact information.
  2. Once you have received a response from us confirming your request, you can send the product to our store Casco Antiguo, Avenida A, entre Calle 4ta y 5ta, Local 4-46, Ciudad de Panamá, Teléfono: +507  2096606
  3. The return or exchange will be processed in approximately 3-5 business days

If the payment method has already been charged for a purchase order and then modified or canceled, Undercover will reimburse you for the incorrect amount to your original payment method.

We apologize for any inconvenience this may cause you.

Payment Methods

Payment methods we offer are:

  • Visa o Mastercard Credit cards
  • ACH Transfers
WHAT ARE THE BENEFITS OF SUBSCRIBING TO THE NEWSLETTER?
  • Promotions: You will receive our promotional discounts and you will be able to take advantage of the availability of products before anyone else.
  • Receive new collections, catalogs and exclusive offers.
HOW CAN I GET TO RECEIVE THE NEWSLETTER?

Register at the bottom of our page leaving your email address in the Newsletter box. That easy!